Service à la clientèle bilingue – Hart & Stokes Location: Lebanon – Remote (in office meetings if needed) Brands: Hart Stores & Stokes Languages: French & English – written and spoken Employment: Full-time About the Role Hart Stores and Stokes are looking for a Bilingual Customer Service Representative (French & English) to join our remote team in Lebanon. You will communicate directly with Hart and Stokes customers, answer questions, resolve concerns, and manage customer interactions across email, Google reviews, and social media. We are looking for someone who is professional, patient, organized, and an excellent communicator in both French and English. Key Responsibilities Customer Service * Respond to customer questions and requests in French and English. * Assist with products, orders, deliveries, returns, refunds, store experiences, and company policies. * Handle customer complaints calmly and professionally. * Investigate issues, provide solutions, and escalate cases when necessary. * Follow up with customers and maintain a friendly, professional tone. Google Reviews & Online Reputation * Monitor and respond to Google reviews for Hart and Stokes locations. * Respond professionally to both positive and negative reviews in French and English. * Identify serious or sensitive complaints and escalate them appropriately. * Track recurring customer feedback and communicate important trends to management. Social Media * Monitor customer comments, questions, and direct messages across Hart and Stokes social media channels. * Respond to customers in French or English based on their preferred language. * Assist with general inquiries and escalate complex or sensitive situations. * Maintain Hart and Stokes customer service standards across all digital interactions. Qualifications * Fluent French and English – written and spoken – is required. * Excellent written communication, spelling, and grammar. * Strong customer service and interpersonal skills. * Professional and calm when handling complaints or difficult customers. * Good judgment and problem-solving abilities. * Organized, reliable, and detail-oriented. * Comfortable working independently in a remote environment. * Comfortable using email, social media, and online platforms. Previous experience in customer service, retail, e-commerce, call centres, community management, or social media customer service is an asset. How to Apply Interested candidates are invited to send their CV to: Fashionsupport@hartstores.com Only candidates who can communicate professionally in both French and English should apply.

Location

Adma w DafnahKeserouan

Ad id 117077487

Listed by private user

Aya chaghoury

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Your safety matters to us!

Only meet in public / crowded places.
Never go alone to meet a buyer / seller, always take someone with you.
Check and inspect the product properly before purchasing it.
Never pay anything in advance or transfer money before inspecting the product.