الوصف
# Receptionist – Shangri-La Hotel & Nirvana Hotel (Laklouk, Lebanon)
We are looking for a **Receptionist** to join our team at Shangri-La Hotel and Nirvana Hotel, located in the beautiful mountain resort of Laklouk, Lebanon.
Accommodation and meals will be provided.
## Key Requirements
* Fluent in **English, French, and Arabic** (spoken and written).
* Good knowledge of **Microsoft Office** (Word, Excel, Outlook).
* Excellent communication and customer service skills.
* Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
* Patient, proactive, and capable of working under pressure.
* Physically fit, as the role requires moving around the resort throughout the day.
* Previous experience in hospitality or reception is an advantage.
## Main Responsibilities
* Answer phone calls and assist guests with their inquiries.
* Manage hotel reservations and bookings.
* Reply to emails and prepare quotations and offers.
* Perform guest check-ins and check-outs.
* Coordinate with housekeeping to ensure rooms are ready for arriving guests.
* Handle guest requests and resolve issues professionally.
* Maintain accurate reservation and guest records.
* Work closely with the reservations, housekeeping, maintenance, and management teams to ensure excellent guest service.
## Working Conditions
During the high season, flexibility is essential. Several consecutive days with long working hours may be required due to the operational demands of the resort.
## What We Offer
* Accommodation provided.
* Meals provided.
* Social security after the probationary period.
* A friendly and dynamic working environment.
* Opportunities for professional growth and development.
If you are motivated, enjoy working with people, and thrive in a dynamic hospitality environment, we would be delighted to hear from you. Please contact us through WHATSAPP only