Nirvana hotel

Jobs

Jobs Available

Seasonal Reservation Agent (Hybrid Position)

Laklouk Village Vacances is looking for a Seasonal Reservation Agent to join our team.

Location: Hybrid (partly from our office and partly from home)

Schedule: Flexible shifts between 8:00 a.m. and 10:00 p.m., including weekends and holidays as required.

Responsibilities

* Manage hotel and villa reservations.
* Respond to guest inquiries via phone, email, and messaging platforms.
* Process bookings, modifications, and cancellations.
* Coordinate with reception, housekeeping, and other departments.
* Ensure excellent customer service and guest satisfaction.
* Maintain accurate reservation records and reports.

Requirements

* Excellent communication and customer service skills.
* Fluency in English and french
* Strong organizational skills and attention to detail.
* Ability to work independently in a hybrid work environment.
* Previous experience in hospitality, reservations, or customer service is preferred.
* A car is required.

If you are organized, customer-focused, and enjoy working in a dynamic hospitality environment, we would love to hear from you.

For more information, please contact: 71181404

To apply, send your CV to: lakloukvillagevacances@gmail.com

Email

Employment Type

Function

Salary to

Salary from

Education Required

Experience Required

لبنان

جبيل

اللقلوق

Lebanon

Jbeil

Laqlouq

Reservation agent

# Receptionist – Shangri-La Hotel & Nirvana Hotel (Laklouk, Lebanon)

We are looking for a **Receptionist** to join our team at Shangri-La Hotel and Nirvana Hotel, located in the beautiful mountain resort of Laklouk, Lebanon.

Accommodation and meals will be provided.

## Key Requirements

* Fluent in **English, French, and Arabic** (spoken and written).
* Good knowledge of **Microsoft Office** (Word, Excel, Outlook).
* Excellent communication and customer service skills.
* Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
* Patient, proactive, and capable of working under pressure.
* Physically fit, as the role requires moving around the resort throughout the day.
* Previous experience in hospitality or reception is an advantage.

## Main Responsibilities

* Answer phone calls and assist guests with their inquiries.
* Manage hotel reservations and bookings.
* Reply to emails and prepare quotations and offers.
* Perform guest check-ins and check-outs.
* Coordinate with housekeeping to ensure rooms are ready for arriving guests.
* Handle guest requests and resolve issues professionally.
* Maintain accurate reservation and guest records.
* Work closely with the reservations, housekeeping, maintenance, and management teams to ensure excellent guest service.

## Working Conditions

During the high season, flexibility is essential. Several consecutive days with long working hours may be required due to the operational demands of the resort.

## What We Offer

* Accommodation provided.
* Meals provided.
* Social security after the probationary period.
* A friendly and dynamic working environment.
* Opportunities for professional growth and development.

If you are motivated, enjoy working with people, and thrive in a dynamic hospitality environment, we would be delighted to hear from you. Please contact us through WHATSAPP only

Workplace Type

Head of receptionist and reservation

Head Chef – Laklouk Village Vacances

Laklouk Village Vacances is looking for an experienced and passionate Head Chef to lead our kitchen operations in Laklouk, Lebanon.

Responsibilities
Manage and supervise a kitchen team of 3–4 cooks, supported by 2 stewards.
Oversee all food preparation and kitchen operations.
Ensure high standards of food quality, presentation, hygiene, and consistency.
Develop and improve menus while maintaining cost control.
Train, motivate, and lead the kitchen team.
Work hands-on alongside the team and lead by example.
Manage food purchasing, stock control, and waste reduction.
Ensure compliance with food safety and hygiene regulations.
Requirements
Proven experience as a Head Chef or Sous Chef in hotels, resorts, or high-volume restaurants.
Strong knowledge of both Oriental and Occidental cuisine.
Experience in pastry and dessert preparation is highly desirable.
Excellent leadership and team management skills.
Strong organizational and communication abilities.
Ability to work under pressure in a fast-paced environment.
Hands-on attitude with a willingness to actively participate in daily kitchen operations.
What We Offer
Accommodation provided.
Meals provided.
Competitive salary based on experience.
Opportunity to work in one of Lebanon's leading mountain resorts.

Please note that during peak seasons, long working hours are expected due to the nature of the hospitality industry.

Location: Laklouk, Lebanon

If you are passionate about food, leadership, and hospitality, we would love to hear from you.

Head chef

# Reservation & Guest Relations Coordinator (Hybrid)

**Location:** Laklouk Village Vacances, Lebanon
**Employment Type:** Full-Time / Hybrid

## About the Role

We are looking for a highly organized, customer-oriented, and proactive Reservation & Guest Relations Coordinator to join our team.

The successful candidate will be responsible for managing all incoming inquiries and reservations across the resort, including hotel rooms, restaurants, weddings, events, and activities. This is a key position requiring excellent communication, sales, and problem-solving skills.

## Main Responsibilities

* Answer and manage all incoming phone calls, emails, WhatsApp messages, and online inquiries.
* Handle reservations for:

  * Hotels and villas
  * Restaurants
  * Weddings and private events
  * Activities and experiences
* Provide accurate information about the resort, facilities, rates, and services.
* Follow up on inquiries and convert leads into confirmed bookings.
* Prepare quotations, contracts, and booking confirmations.
* Coordinate with the operations, housekeeping, maintenance, F&B, and events teams to ensure smooth guest experiences.
* Resolve guest complaints and operational issues promptly and professionally.
* Maintain accurate records in reservation and booking systems.
* Upsell resort services, activities, events, and accommodation packages.
* Ensure excellent customer service before, during, and after each guest stay or event.

## Working Arrangement

This is a hybrid position.

* During periods when the hotel is open and operating, the coordinator is expected to be physically present at the resort.
* Outside operational periods, remote work may be permitted.
* Availability is required to oversee communications between **8:00 AM and 10:00 PM**, with calls and inquiries managed professionally throughout the day.

## Requirements

* Excellent communication skills in **Arabic, English, and French**.
* Previous experience in hospitality, reservations, customer service, or sales.
* Strong organizational and multitasking abilities.
* Ability to work independently and handle pressure.
* Excellent computer skills (Microsoft Office, email, reservation systems, CRM tools).
* Strong sales mindset with the ability to convert inquiries into bookings.
* Problem-solving attitude and attention to detail.
* Hospitality experience is highly preferred.

## What We Offer

* Competitive salary.
* Hybrid work environment.
* Accommodation and meals during on-site periods.
* Opportunity to grow within one of Lebanon's leading mountain resorts.
* Dynamic and exciting work environment involving hospitality, weddings, events, and tourism.

Reservations and cordinator agent

لدى أوليكس آلاف الأعلانات المتاحه فى لبنان لبيع البضائع من السيارات، الأثاث، الإلكترونيات إلى قوائم الوظائف والخدمات. اشترى أو بيع شيء اليوم

Nirvana hotel | أوليكس