Nirvana hotel

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Jobs Available

Head Chef – Laklouk Village Vacances

Laklouk Village Vacances is looking for an experienced and passionate Head Chef to lead our kitchen operations in Laklouk, Lebanon.

Responsibilities
Manage and supervise a kitchen team of 3–4 cooks, supported by 2 stewards.
Oversee all food preparation and kitchen operations.
Ensure high standards of food quality, presentation, hygiene, and consistency.
Develop and improve menus while maintaining cost control.
Train, motivate, and lead the kitchen team.
Work hands-on alongside the team and lead by example.
Manage food purchasing, stock control, and waste reduction.
Ensure compliance with food safety and hygiene regulations.
Requirements
Proven experience as a Head Chef or Sous Chef in hotels, resorts, or high-volume restaurants.
Strong knowledge of both Oriental and Occidental cuisine.
Experience in pastry and dessert preparation is highly desirable.
Excellent leadership and team management skills.
Strong organizational and communication abilities.
Ability to work under pressure in a fast-paced environment.
Hands-on attitude with a willingness to actively participate in daily kitchen operations.
What We Offer
Accommodation provided.
Meals provided.
Competitive salary based on experience.
Opportunity to work in one of Lebanon's leading mountain resorts.

Please note that during peak seasons, long working hours are expected due to the nature of the hospitality industry.

Location: Laklouk, Lebanon

If you are passionate about food, leadership, and hospitality, we would love to hear from you.

Email

Employment Type

Function

Salary to

Salary from

Workplace Type

Education Required

Experience Required

Lebanon

Jbeil

Laqlouq

لبنان

جبيل

اللقلوق

Head chef

# Reservation & Guest Relations Coordinator (Hybrid)

**Location:** Laklouk Village Vacances, Lebanon
**Employment Type:** Full-Time / Hybrid

## About the Role

We are looking for a highly organized, customer-oriented, and proactive Reservation & Guest Relations Coordinator to join our team.

The successful candidate will be responsible for managing all incoming inquiries and reservations across the resort, including hotel rooms, restaurants, weddings, events, and activities. This is a key position requiring excellent communication, sales, and problem-solving skills.

## Main Responsibilities

* Answer and manage all incoming phone calls, emails, WhatsApp messages, and online inquiries.
* Handle reservations for:

  * Hotels and villas
  * Restaurants
  * Weddings and private events
  * Activities and experiences
* Provide accurate information about the resort, facilities, rates, and services.
* Follow up on inquiries and convert leads into confirmed bookings.
* Prepare quotations, contracts, and booking confirmations.
* Coordinate with the operations, housekeeping, maintenance, F&B, and events teams to ensure smooth guest experiences.
* Resolve guest complaints and operational issues promptly and professionally.
* Maintain accurate records in reservation and booking systems.
* Upsell resort services, activities, events, and accommodation packages.
* Ensure excellent customer service before, during, and after each guest stay or event.

## Working Arrangement

This is a hybrid position.

* During periods when the hotel is open and operating, the coordinator is expected to be physically present at the resort.
* Outside operational periods, remote work may be permitted.
* Availability is required to oversee communications between **8:00 AM and 10:00 PM**, with calls and inquiries managed professionally throughout the day.

## Requirements

* Excellent communication skills in **Arabic, English, and French**.
* Previous experience in hospitality, reservations, customer service, or sales.
* Strong organizational and multitasking abilities.
* Ability to work independently and handle pressure.
* Excellent computer skills (Microsoft Office, email, reservation systems, CRM tools).
* Strong sales mindset with the ability to convert inquiries into bookings.
* Problem-solving attitude and attention to detail.
* Hospitality experience is highly preferred.

## What We Offer

* Competitive salary.
* Hybrid work environment.
* Accommodation and meals during on-site periods.
* Opportunity to grow within one of Lebanon's leading mountain resorts.
* Dynamic and exciting work environment involving hospitality, weddings, events, and tourism.

Reservations and cordinator agent

We are looking for a full time front desk receptionist for a mountain hotel with excellent communicative skills and worm welcoming personality.
Looking for full time receptionist for Shangri-La and Nirvana hotel at Laklouk
Some of the responsibilities will be:
•	Greet clients
•	Check in check out
•	Check on rooms cleanness
•	Office work…
•	Use the POS to open and close bills
•	Verifying guests' payment methods during check-in
•	Assigning rooms to guests and informing them of any specials offered by the hotel.
•	Providing guests with information about the hotel.
•	Keeping abreast of attractions that may be of interest to guests.
•	Serving as a host at conferences, and ensuring that all relevant preparations are made for the event.
•	Getting quotations
•	Handle hotel storages
•	Administrative work

Front office

We are looking for a runner that has some experience in F and B and speaks english.

Food runner

يعلن فندق شانغريلا عن حاجته إلى تعيين شيف دي بارتي (Chef de Partie) للانضمام إلى فريق المطبخ.

الوظائف المتاحة:

* قسم المأكولات الباردة (Cold Section)
* قسم المأكولات الساخنة (Hot Section)
* قسم الحلويات والمعجنات (Pastry & Desserts)

المتطلبات:

* خبرة سابقة في القسم المطلوب.
* القدرة على العمل ضمن فريق وتحت الضغط.
* الالتزام بمعايير الجودة والنظافة المهنية.
* الجدية والرغبة في التطور المهني.

يوفر الفندق:

* السكن والطعام.
* بيئة عمل مهنية ومستقرة.
* فرص للتطور والنمو الوظيفي.

للراغبين، يرجى إرسال السيرة الذاتية أو التواصل معنا للحصول على المزيد من المعلومات.

فندق شانغريلا – اللقلوق

Chef de partie

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