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Lebanon

Keserouan

Adma w Dafnah

Aya Chaghoury

Digital Marketing & Content Creator Specialist
Company: Hart Stores
Location: Remote – Lebanon (Adma office meetings when needed)
Employment: Full-time
Brands: Hart Stores Canada & Stokes Canada

About the Role

Hart Stores is seeking a creative, organized Digital Marketing & Content Creator Specialist to support Hart Stores and Stokes in Canada.

The role combines social media management, content creation, AI-powered creative production, community management, influencer coordination, and digital campaign execution. You will collaborate remotely with Marketing, E-commerce, Graphic Design, Merchandising, Store Operations, and management teams in Canada.

Key Responsibilities

Social Media & Content

Develop monthly content calendars for Instagram, Facebook, TikTok, and other relevant platforms.
Create, schedule, and publish Reels, Stories, posts, carousels, product features, and promotional content.
Align content with promotions, flyers, launches, seasonal campaigns, and marketing priorities.
Research competitors, trends, platform updates, and new content opportunities.

Creative & AI Production

Create branded product, promotional, and lifestyle visuals and short-form videos.
Edit content using Canva, CapCut, Adobe, or similar tools.
Use AI tools such as ChatGPT, Gemini, Canva AI, and Adobe AI to generate, enhance, and adapt marketing content and product imagery.
Explore new creative and AI workflows while maintaining brand consistency and accurate product representation.

Copywriting & Community Management

Write engaging captions and promotional copy aligned with each brand’s voice.
Support English and French content for Canadian and Quebec audiences.
Review copy, product details, pricing, links, and promotional information for accuracy.
Monitor comments, mentions, tags, and customer interactions and escalate concerns when needed.
Identify user-generated content and engagement opportunities.

Digital Campaigns

Support campaigns for promotions, product launches, retail events, and seasonal initiatives.
Coordinate content, messaging, and timing across digital channels.
Collaborate with internal teams to keep deadlines and campaign deliverables aligned.

Influencers & Partnerships

Research and contact relevant influencers, creators, and brand ambassadors.
Coordinate product gifting, campaign briefs, timelines, and deliverables.
Review creator content and track partnership activity and results.

Email, SMS & Paid Social 

Support email and SMS campaign preparation, scheduling, quality control, and launch.
Assist with Meta paid social campaigns and creative adaptation when required.

Analytics

Monitor engagement, reach, impressions, follower growth, content performance, and campaign results.
Identify high-performing content and provide recommendations for improvement.

Requirements

1–3 years of experience in digital marketing, social media, content creation, or a related field.
Experience with Instagram, Facebook, TikTok, Reels, Stories, and short-form video.
Proficiency with Canva, CapCut, Adobe, or similar creative tools.
Familiarity with Meta Business Suite and social scheduling tools.
Experience or strong interest in AI-powered content creation.
Strong organization, attention to detail, and ability to manage multiple deadlines.
Strong written and verbal English; French is a strong asset.
Ability to work independently and collaborate with a remote Canada-based team.

Preferred Assets

Experience in retail/e-commerce, bilingual content, influencer marketing, Meta advertising, product photography, or generative AI.

What We Offer

Remote work from Lebanon with an international team.
Experience supporting established Canadian retail brands.
Exposure to social media, AI, content creation, influencer marketing, and digital campaigns.
Professional growth as the Lebanon-based team develops.

To Apply

IMPORTANT: Submit your CV and portfolio to fashionsupport@hartstores.com or examples of relevant work, such as social posts, Stories, Reels/TikToks, photography, campaigns, AI-generated content, or content calendars.

Function

Seller Type

Education Required

Experience Required

AI Content Creator / Social Media Specialist - Canadian Retail Brands

User hlaaa

مطلوب ناطور بنايه شب اعزب او مع زوجته او بنت يوجد سكن مفروش كامل متوفر ماء كهرباء انترنت والمعاش من 300الى 400

مطلوب ناطور بنايه ثابت

charbel najem

Languages

butcher

Aya chaghoury

Service à la clientèle bilingue – Hart & Stokes

Location: Lebanon – Remote (in office meetings if needed)
Brands: Hart Stores & Stokes
Languages: French & English – written and spoken
Employment: Full-time

About the Role

Hart Stores and Stokes are looking for a Bilingual Customer Service Representative (French & English) to join our remote team in Lebanon.

You will communicate directly with Hart and Stokes customers, answer questions, resolve concerns, and manage customer interactions across email, Google reviews, and social media.

We are looking for someone who is professional, patient, organized, and an excellent communicator in both French and English.

Key Responsibilities

Customer Service

* Respond to customer questions and requests in French and English.
* Assist with products, orders, deliveries, returns, refunds, store experiences, and company policies.
* Handle customer complaints calmly and professionally.
* Investigate issues, provide solutions, and escalate cases when necessary.
* Follow up with customers and maintain a friendly, professional tone.

Google Reviews & Online Reputation

* Monitor and respond to Google reviews for Hart and Stokes locations.
* Respond professionally to both positive and negative reviews in French and English.
* Identify serious or sensitive complaints and escalate them appropriately.
* Track recurring customer feedback and communicate important trends to management.

Social Media

* Monitor customer comments, questions, and direct messages across Hart and Stokes social media channels.
* Respond to customers in French or English based on their preferred language.
* Assist with general inquiries and escalate complex or sensitive situations.
* Maintain Hart and Stokes customer service standards across all digital interactions.

Qualifications

* Fluent French and English – written and spoken – is required.
* Excellent written communication, spelling, and grammar.
* Strong customer service and interpersonal skills.
* Professional and calm when handling complaints or difficult customers.
* Good judgment and problem-solving abilities.
* Organized, reliable, and detail-oriented.
* Comfortable working independently in a remote environment.
* Comfortable using email, social media, and online platforms.

Previous experience in customer service, retail, e-commerce, call centres, community management, or social media customer service is an asset.

How to Apply

Interested candidates are invited to send their CV to: Fashionsupport@hartstores.com

Only candidates who can communicate professionally in both French and English should apply.

Bilingual Customer Service Representative – Hart & Stokes

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